FAQs About Paper Roll Wholesale Business

Common FAQs about paper roll wholesale. Find possible answers below or contact our sales team​ for any questions.

What’s thermal paper? and how does it work?

Thermal paper is a specialty paper that changes color when subjected to heat without the use of traditional ink or ribbon. This effect is achieved by coating the paper with heat-sensitive dyes and developers during the manufacturing process. You can check this infographic to have a complete understanding of what thermal paper is and how it works.

A thermal print head consists of a multitude of miniature heating elements distributed along its printing width. It is commonly used to produce receipts in Point Of Sale (POS) printers, ATMs, cash registers and EFTPOS terminals.

What's thermal paper

What if my paper size is not listed on your website?

There are hundreds of paper roll sizes available, and we just listed some popular ones on our website. If you are not finding the paper size you need, please send an email to [email protected]. We would be happy to assist you.

How to identify thermal paper and woodfree paper?

As thermal paper is coated with chemicals that allow the activation of the chemicals to produce a specific color (usually black) when put in contact with a heat source. So the easiest way to identify thermal paper and woodfree paper is scratching the paper surface with your fingernails on double side. If the paper surface turns black, it is thermal paper, otherwise it is woodfree paper.

identify thermal paper


How to describe a paper roll size?

How to measure a paper roll

We usually need four parameters to describe a paper roll size: width, diameter, length, and core. Paper roll sizes can be described in the following formats:

  • width x diameter x core
  • width x length x core

Here are some examples:

  • For the paper roll size 80mm x 70mm x 13mm, where 80mm represents the paper width, 70mm represents the paper roll diameter, and 13mm represents the core size.
  • In the case of the paper roll size 3 1/8″ x 230′ x 7/16″, the paper roll width is 3 1/8″, the paper length is 230′, and the core size is 7/16″

You can read this article if you’re interested in learning more about paper roll sizes. Additionally, you can refer to this link for information on the mathematical relationship between a paper roll’s diameter and length.

What’s your thermal paper grade?

Thermal paper comes in a range of thicknesses from 50gsm to 80gsm. We are mainly using 60gsm thermal paper for our customers now since 60gsm thermal paper has an appropriate length and favorable price.

For example, for the most popular 80mm x 80mm thermal paper roll size, you can find the grades and price differences below:

80mm x 80mm 55gsm 60um 80m $0.700
80mm x 80mm 60gsm 73um 63m $0.610
80mm x 80mm65gsm 80um 60m $0.590

In general, if customers don’t have a specific requirement, we will use 60gsm thermal paper by default. You can read this article to know thermal paper gram/length/weight.

How do you arrange the paper rolls delivery?

We generally ship the goods worldwide by sea. The products will be in a shipping container when arriving at the port. You will be responsible for picking up your shipment and customs clearance on your side.

But in some cases, we can deliver the goods in other ways:

  • Air Cargo:  For urgent and small orders, we can send the goods to your hand by air, it is fast and the cost is also expensive.
  • Deliver the Goods to Your Forwarder :  If you have any forwarder (or partner), we can deliver the goods to their place.
What’s the packaging of the paper rolls?

We usually provide shrink wrapped or silver foil packaging for the paper rolls and label rolls.

We understand the power of brand marketing. We can provide a unique packaging solution for your order, such as custom branding labels on the rolls, and custom designs for your cartons. If you want a different visual solution for your business, freely talk to us now, we have an in-house design team to help you.

For the packaging pictures, please refer to our packaging detail page.

What’s the payment term when ordering the paper rolls from your company?

Payment Term:

40% T/T in advance and 60% T/T balance against copy B/L. (For small orders, we prefer 100% T/T in advance).

Payment Methods:

T/T, Western Union, PayPal or pay us RMB.

  • T/T: T/T means telex transfer. It is the most traditional payment method.
  • Western Union: Pay and get money instantly in just minutes
  • PayPal: Popular online payment way, suitable for small orders
  • If you have any friends in China, you can let your friend pay us RMB.
Are you a factory or trading company?

We are a paper roll factories.

You can let your friendvisit our company or you can fly to our factory to have a face-to-face talk with us.

What’s your main market?

We have been in the paper roll export business for more than 15 years. Our export markets cover more than 50 countries in America, European, the Middle East, and Africa.

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